Phrase by 'Bruce Nordstrom'
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Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.
Author: Bruce Nordstrom - American BusinessmanBest , Living , Service , Customer
It is important for us to understand where we came from and how we got here because it would be very foolish of us to get off that horse we rode in on.
Author: Bruce Nordstrom - American BusinessmanUnderstand , Important , Us , Horse
Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything.
Author: Bruce Nordstrom - American BusinessmanRespect , Nobody , Guy , Anything
The 1970s crystallized the service mantra as we now know it.
Author: Bruce Nordstrom - American BusinessmanKnow , Now , Service , Mantra
I'm not sure how to say this without making it sound corny, but I honestly feel this is the way to run a business. Our work force needs to mirror these communities, and we've got to get aggressive in recruiting and promoting minorities.
Author: Bruce Nordstrom - American BusinessmanWork , Feel , Business , Mirror
When we go out to the university, the professors always say, 'Tell these students about your five-year plan and your 10-year plan,' and I say, 'Gee, we're lucky if we have a year plan.'
Author: Bruce Nordstrom - American BusinessmanYour , Always , Lucky , University
You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do.
Author: Bruce Nordstrom - American BusinessmanYou , Know , Business , Try
Let there be no mistake: John W. Nordstrom was no retail expert. But throughout his life, he did what he had to do - hopefully we all have that in us.
Author: Bruce Nordstrom - American BusinessmanLife , He , Mistake , Us
I can remember in my lifetime when we used to argue with customers.
Author: Bruce Nordstrom - American BusinessmanRemember , I Can , Used , Lifetime
I think we were instrumental in saving downtown Seattle. To me, that's the biggest thing we did.
Author: Bruce Nordstrom - American BusinessmanMe , Think , I Think , Did
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