Phrase by 'Herb Kelleher'
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Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.
Author: Herb Kelleher - American BusinessmanPeople , Will , Air , High
My suggestion is that if you need someone outside your company to prepare a mission statement for you, then you really don't know what your mission is, and you probably don't have one.
Author: Herb Kelleher - American BusinessmanYou , Know , Someone , Mission
You want to show your people that you value them, and you're not going to hurt them just to get a little more money in the short term. Not furloughing people breeds loyalty. It breeds a sense of security. It breeds a sense of trust.
Author: Herb Kelleher - American BusinessmanYou , People , Money , Trust
A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.
Author: Herb Kelleher - American BusinessmanTime , Happy , Way , Green
I've always said manage in good times so that you're ready for the bad times.
Author: Herb Kelleher - American BusinessmanYou , Good , Good Times , Bad Times
Our people know that if they are sick, we will take care of them. If there are occasions of grief or joy, we will be there with them. They know that we value them as people, not just cogs in a machine.
Author: Herb Kelleher - American BusinessmanPeople , Value , Sick , Grief
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