Phrase by 'Herb Kelleher'
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Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Author: Herb Kelleher - American BusinessmanYou , Happy , Rest , Treat
We will hire someone with less experience, less education, and less expertise than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Author: Herb Kelleher - American BusinessmanPeople , Education , Change , Attitude
The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy.
Author: Herb Kelleher - American BusinessmanFun , Joy , Spirit , Caring
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!
Author: Herb Kelleher - American BusinessmanLife , Human , Wild , Human Life
I've been asked a number of times what was my proudest accomplishment when I was still very active in the day-to-day affairs of Southwest Airlines. I always said job security for our people.
Author: Herb Kelleher - American BusinessmanPeople , Job , Security , Accomplishment
I just always have felt that people should be natural in their behavior, that they should be able to derive enjoyment from whatever they do. When they derive enjoyment, they tend to work together better; they tend to be more productive.
Author: Herb Kelleher - American BusinessmanPeople , Work , Better , Together
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried.
Author: Herb Kelleher - American BusinessmanMoment , Think , Business , Baby
Culture is intangible. It's spiritual. You can't buy it.
Author: Herb Kelleher - American BusinessmanYou , Culture , Spiritual , Buy
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
Author: Herb Kelleher - American BusinessmanResponsibility , Power , Leadership , Boats
I forgive all personal weaknesses except egomania and pretension.
Author: Herb Kelleher - American BusinessmanForgive , Personal , Except , Weaknesses
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