Phrase by 'W. Edwards Deming'
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No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
Author: W. Edwards Deming - American ScientistYou , Me , Know , Customer
It is not enough to do your best; you must know what to do, and then do your best.
Author: W. Edwards Deming - American ScientistYou , Know , Best , Do Your Best
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
Author: W. Edwards Deming - American ScientistGood , Man , Knowledge , Attitude
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Author: W. Edwards Deming - American ScientistYour , Friends , Business , Service
If you can't describe what you are doing as a process, you don't know what you're doing.
Author: W. Edwards Deming - American ScientistYou , Know , Doing , Process
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
Author: W. Edwards Deming - American ScientistWork , Day , Nothing , American
The emphasis should be on why we do a job.
Author: W. Edwards Deming - American ScientistWhy , Job , Should , Emphasis
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
Author: W. Edwards Deming - American ScientistYou , Better , Man , Problems
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