Phrase by 'Oscar Munoz'
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Communication and communication strategy is not just part of the game - it is the game.
Author: Oscar Munoz - American BusinessmanJust , Game , Communication , Strategy
Uncertainty always creates doubt, and doubt creates fear.
Author: Oscar Munoz - American BusinessmanAlways , Fear , Doubt , Uncertainty
If you feel anything weird, immediately call 911 and give them your address because you may not make it past the phone call.
Author: Oscar Munoz - American BusinessmanYou , Feel , Past , Phone Call
Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees.
Author: Oscar Munoz - American BusinessmanBeen , Honest , Employees , Implementation
Getting people where they want to go, reliably and happily, can make or break their ability to succeed in a work endeavor or to hug a family member at an important moment.
Author: Oscar Munoz - American BusinessmanPeople , Moment , Work , Family
In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.
Author: Oscar Munoz - American BusinessmanYou , Meet , Expectations , Customer
Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the best customer service, the best on-time performance, the best coffee - in a thoughtful, not a testosterone-laced, way.
Author: Oscar Munoz - American BusinessmanBest , Thought , Coffee , Service
We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.
Author: Oscar Munoz - American BusinessmanExperience , Us , Service , Customer
It's so important that we tell customers what's going on as best as we can. And we're trying to do that. We don't often know ourselves, for so many different factors, but reliability, flexibility, and information are the three critical customer service orientations.
Author: Oscar Munoz - American BusinessmanKnow , Best , Important , Service
There are no more holes in my management lineup.
Author: Oscar Munoz - American BusinessmanMore , Management , Holes , Lineup
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