Phrase by 'Oscar Munoz'
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We will not only be more flexible when it comes to price, we'll also be more efficient operationally by forgoing pre-assigned seating, priority boarding, upgrading the option for last-minute changes.
Author: Oscar Munoz - American BusinessmanMore , Will , Price , Changes
It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.
Author: Oscar Munoz - American BusinessmanNew , Just , Better , Experience
I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way. I want you to know that we take full responsibility, and we will work to make it right. It's never too late to do the right thing.
Author: Oscar Munoz - American BusinessmanYou , Work , Responsibility , Way
Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.
Author: Oscar Munoz - American BusinessmanRespect , Remember , Matter , Situation
We have such rigid rules, sometimes, that they don't have to be rules. They can be policies and procedures that can be adapted for the moment.
Author: Oscar Munoz - American BusinessmanSometimes , Moment , Rules , Procedures
It is a free world. It is a dynamic of our new day and age: technology is everywhere.
Author: Oscar Munoz - American BusinessmanDay , World , Age , Technology
I think the hardest thing that, historically, the industry may have relied upon is that we can't control weather, we can't control air traffic control, and use that at the end of the day as an excuse. Things do happen - we know they happen. We don't exactly know when they are going to happen, but we should definitely be prepped.
Author: Oscar Munoz - American BusinessmanDay , Control , Weather , End Of The Day
When LeBron James shows up at your doorstep, you're going to let him practice with your team if not join the team.
Author: Oscar Munoz - American BusinessmanYou , Your , Team , Practice
We had taken the cups for coffee out of the building as a cost-saving measure, but left the coffee. Somebody thought it was symbolic to do this.
Author: Oscar Munoz - American BusinessmanThought , Coffee , Building , Measure
I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.
Author: Oscar Munoz - American BusinessmanNew , Spirit , Group , Employees
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