Phrase by 'Stanley Marcus'
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I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car.
Author: Stanley Marcus - American BusinessmanMe , Thought , Car , Drive
It ought to be self-evident common sense that service is important to sales. But it's not.
Author: Stanley Marcus - American BusinessmanImportant , Sense , Service , Common Sense
If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.
Author: Stanley Marcus - American BusinessmanYou , Waiting , Mind , Busy
What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.
Author: Stanley Marcus - American BusinessmanLearned , Sell , Glamour , Collective
The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas.
Author: Stanley Marcus - American BusinessmanLike , America , Important , Product
Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.
Author: Stanley Marcus - American BusinessmanYou , Heart , Good , Business
I thought it was unfair to ask school kids to integrate first. The parents should lead the way, not send out the children as advance troops.
Author: Stanley Marcus - American BusinessmanChildren , Thought , Parents , School
I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.
Author: Stanley Marcus - American BusinessmanHeart , Father , Respect , Car
You have to empower your sales staff to use their judgment and go beyond the standards set down on paper and by the computer.
Author: Stanley Marcus - American BusinessmanYou , Your , Down , Beyond
If you demand the best, sometimes you get it.
Author: Stanley Marcus - American BusinessmanYou , Sometimes , Best , Get
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