Phrase by 'Sanjay Kumar'
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Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.
Author: Sanjay Kumar - BusinessmanYou , Looking , Today , Technology
Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?
Author: Sanjay Kumar - BusinessmanUnderstand , Story , Talking , Customer
So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.
Author: Sanjay Kumar - BusinessmanYou , Today , Team , Technology
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Author: Sanjay Kumar - BusinessmanUnderstand , Trying , Service , Customer
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Author: Sanjay Kumar - BusinessmanYou , Value , Understand , Service
I think that a lot of companies are still amazingly price sensitive.
Author: Sanjay Kumar - BusinessmanThink , Amazing , Price , Sensitive
There are companies that are cutting their costs by over 50% by offshoring.
Author: Sanjay Kumar - BusinessmanOver , Costs , Companies , Cutting
Failure is unfortunately as common as success.
Author: Sanjay Kumar - BusinessmanSuccess , Failure , Common , Unfortunately
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
Author: Sanjay Kumar - BusinessmanFew , India , Service , Mentality
Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.
Author: Sanjay Kumar - BusinessmanBeing , Expect , Service , Just Because
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